Driving Wait Desk from code

Everything the web app does is available over HTTP. The base URL is https://api.skillsafe.ai/v1/app-api, every request carries Authorization: Bearer <token>, and every response is the same envelope.

The `task` field comes first

This app has five lanes behind one endpoint. Every run body must carry a task field naming the lane - it is what the system prompt routes on. Send the wrong one and you get a valid package of the wrong kind; omit it and the model picks the closest lane and tells you which it chose.

One more shape trap: the run body is the input object. Do not wrap it in an {"input": ...} envelope - that returns 200 while hiding task from the model, which is the most confusing way this API can fail.

task Lane Fields Sections returned

plan Size a queue that meets its target brief, known Summary, The Queue, The Numbers, Reasoning, Next Step

read What this queue actually waits, and how deep it gets sheet, worry Summary, Verdict, Findings, Corrected Queue, Next Step

wait The wait: what utilisation costs and what a worker buys sheet Summary, Every Class’s Wait, What The Last Five Points Cost, What One More Worker Buys, Next Step

drain The backlog: how deep it goes and how long it takes to clear sheet Summary, The Backlog After An Outage, How Long It Takes To Drain, What Retries Add, Next Step

decide Decide what changes: a worker, the variance, or the arrival rate sheet, fixed Summary, A Worker Fixes, Only Less Variance Or Less Load Fixes, Nothing Fixes, Next Step

task	Lane	Fields	Sections returned
`plan`	Size a queue that meets its target	`brief, known`	Summary, The Queue, The Numbers, Reasoning, Next Step
`read`	What this queue actually waits, and how deep it gets	`sheet, worry`	Summary, Verdict, Findings, Corrected Queue, Next Step
`wait`	The wait: what utilisation costs and what a worker buys	`sheet`	Summary, Every Class’s Wait, What The Last Five Points Cost, What One More Worker Buys, Next Step
`drain`	The backlog: how deep it goes and how long it takes to clear	`sheet`	Summary, The Backlog After An Outage, How Long It Takes To Drain, What Retries Add, Next Step
`decide`	Decide what changes: a worker, the variance, or the arrival rate	`sheet, fixed`	Summary, A Worker Fixes, Only Less Variance Or Less Load Fixes, Nothing Fixes, Next Step

Only task and the lane's own required fields are mandatory: sheet on read, wait, drain and decide; brief on plan. Every field is a string - there are no number fields on this app. sheet is the queue sheet itself: a header of KEY: value lines and a QUEUES: block with one job class per line. Order does not matter - a set of queues is a set - so the reader's only job is to lose nothing.

TARGET: and OUTAGE: take 500ms, 2s, 10m or 1h; assumed 1s and 60s. The target is the wait a class is allowed - whether a wait is acceptable is the one thing this arithmetic cannot decide. The outage is a full stop, and it exists because the recovery time is the same coefficient as the wait. POOLED: takes a yes or a no. WORKERS: is a default for classes that do not declare their own.

A class needs service= and nothing else. It takes 100ms, 1.5s or 2m, and a bare number is MILLISECONDS. arrivals= takes 90/s, 5400/min or 100000/day, and a bare number is PER SECOND - the unit decides the answer completely, because a rate read per second when it was per minute is a utilisation sixty times too high. workers= is a count. cs2= and ca2= are the squared coefficients of variation of the service time and the arrivals - variance ÷ mean² - assumed 1, which is exponential and makes Kingman's factor exactly 1. fail= takes 10% or 0.1 and attempts= a count; together they multiply the ARRIVAL rate by 1 + p + p² + …, not by the attempt count. target= overrides the header for one class.

Everything in the response is a function of one ratio. Utilisation is arrivals × service ÷ workers; the wait is Erlang C, which reduces to ρ/(1−ρ) times the service time at one worker; the depth is λ × Wq by Little's Law; and the drain multiple is the same ρ/(1−ρ) again. So a change to any of the four inputs moves every figure at once, and the response reports the ratio to four decimal places because the third one is usually the finding.

Anything the reader cannot place is listed as a problem rather than skipped, and so is a class named twice or one whose arrivals= is unreadable. A class with no service= is an error: capacity is workers ÷ service time, so without the divisor there is no capacity, no utilisation and no place on the curve - and it also vanishes from the pooling comparison, which is about the SUM of the arrivals against the SUM of the workers.

A utilisation is reported to four decimal places, a duration as 100ms, 1.9s or 16.65h, a rate as 90/s, a depth to two places and a multiple as 9×. These are MEANS, not percentiles - the distribution behind the wait is roughly exponential, so the p95 is about three times it - and nothing is measured: every figure is arithmetic on the four numbers you send, so a service time twenty percent out makes every wait wrong by much more than that.

Add $model to any body to choose the model for that run: gpt-5.6-luna, gpt-5.6-terra (the default) or gpt-5.6-sol. Luna caps output at 4,096 tokens and will fail the read, wait and drain lanes rather than shorten them - a findings table, a corrected queue, or three tables with a row per job class, is several thousand characters before the reasoning starts.

The response envelope

Success and failure have the same outer shape, so one check covers both.

{
  "ok": true,
  "data": {
    "...": "the result"
  }
}

{
  "ok": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "seconds should be number, got string",
    "details": {}
  }
}

HTTP error.code What it means

400 VALIDATION_ERROR The body was not a JSON object, or a declared field had the wrong type. A number field sent as a string is the usual cause.

401 UNAUTHORIZED No token, or a token that has expired or been revoked. Mint a new one.

402 INSUFFICIENT_CREDITS The balance is below the run's minimum. Call /estimate first and compare hold_credits against /me.

404 NOT_FOUND Wrong path, or a job id that does not belong to this token.

409 CONFLICT An Idempotency-Key replay whose body differs from the original request.

429 RATE_LIMITED Too many requests. Back off; do not tight-loop.

503 UPSTREAM_UNAVAILABLE The model provider is unavailable. Retry with backoff.

HTTP	error.code	What it means
`400`	`VALIDATION_ERROR`	The body was not a JSON object, or a declared field had the wrong type. A number field sent as a string is the usual cause.
`401`	`UNAUTHORIZED`	No token, or a token that has expired or been revoked. Mint a new one.
`402`	`INSUFFICIENT_CREDITS`	The balance is below the run's minimum. Call /estimate first and compare hold_credits against /me.
`404`	`NOT_FOUND`	Wrong path, or a job id that does not belong to this token.
`409`	`CONFLICT`	An Idempotency-Key replay whose body differs from the original request.
`429`	`RATE_LIMITED`	Too many requests. Back off; do not tight-loop.
`503`	`UPSTREAM_UNAVAILABLE`	The model provider is unavailable. Retry with backoff.

1. Get a token

Open /tokens.html in a browser and copy the token this app already holds - no developer console needed. A guest token is minted automatically and is enough for /me and /estimate; writing a package is metered and needs a personal token, which comes from signing in on that page.

Keep it in an environment variable rather than in source:

export SKILLSAFE_TOKEN="YOUR_TOKEN"

2. Check the session and the balance

GET /me is free. It returns only three fields: subject_type, subject_id and credits. Signed-in means subject_type == "user" - there is no username or email to test.

curl -sS -X GET "https://api.skillsafe.ai/v1/app-api/me" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN"

import json, urllib.request

TOKEN = "YOUR_TOKEN"   # from /tokens.html
BASE  = "https://api.skillsafe.ai/v1/app-api"

def call(method, path, payload=None, headers=None):
    data = json.dumps(payload).encode() if payload is not None else None
    req = urllib.request.Request(BASE + path, data=data, method=method)
    req.add_header("Authorization", "Bearer " + TOKEN)
    req.add_header("Content-Type", "application/json")
    req.add_header("Accept", "application/json")
    # A plain urllib request with no User-Agent is refused with 403.
    req.add_header("User-Agent", "wait-desk-client/1.0")
    for k, v in (headers or {}).items():
        req.add_header(k, v)
    with urllib.request.urlopen(req) as r:
        return json.loads(r.read())

out = call("GET", "/me")
print(json.dumps(out["data"], indent=2))

const TOKEN = "YOUR_TOKEN";   // from /tokens.html
const BASE  = "https://api.skillsafe.ai/v1/app-api";

async function call(method, path, payload) {
  const res = await fetch(BASE + path, {
    method,
    headers: {
      "Authorization": `Bearer ${TOKEN}`,
      "Content-Type": "application/json"
    },
    body: payload === undefined ? undefined : JSON.stringify(payload)
  });
  const json = await res.json();
  if (!res.ok || !json.ok) throw new Error(json.error?.message || res.statusText);
  return json.data;
}

const data = await call("GET", "/me");
console.log(data);

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

const base = "https://api.skillsafe.ai/v1/app-api"
const token = "YOUR_TOKEN" // from /tokens.html

func main() {
	req, _ := http.NewRequest("GET", base+"/me", nil)
	req.Header.Set("Authorization", "Bearer "+token)
	req.Header.Set("Content-Type", "application/json")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}

import java.net.URI;
import java.net.http.*;

public class Main {
    static final String BASE  = "https://api.skillsafe.ai/v1/app-api";
    static final String TOKEN = "YOUR_TOKEN"; // from /tokens.html

    public static void main(String[] args) throws Exception {
        HttpRequest req = HttpRequest.newBuilder()
            .uri(URI.create(BASE + "/me"))
            .header("Authorization", "Bearer " + TOKEN)
            .header("Content-Type", "application/json")
            .method("GET", HttpRequest.BodyPublishers.noBody())
            .build();
        HttpResponse<String> res = HttpClient.newHttpClient()
            .send(req, HttpResponse.BodyHandlers.ofString());
        System.out.println(res.body());
    }
}

require 'net/http'
require 'json'
require 'uri'

BASE  = "https://api.skillsafe.ai/v1/app-api"
TOKEN = "YOUR_TOKEN" # from /tokens.html

uri = URI("#{BASE}/me")
req = Net::HTTP::Get.new(uri)
req["Authorization"] = "Bearer #{TOKEN}"
req["Content-Type"] = "application/json"
res = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { |h| h.request(req) }
puts JSON.pretty_generate(JSON.parse(res.body)["data"])

<?php
$base  = "https://api.skillsafe.ai/v1/app-api";
$token = "YOUR_TOKEN"; // from /tokens.html

$opts = ["http" => [
    "method"  => "GET",
    "header"  => "Authorization: Bearer $token\r\nContent-Type: application/json\r\n",
]];
$res  = file_get_contents($base . "/me", false, stream_context_create($opts));
$json = json_decode($res, true);
print_r($json["data"]);

using System.Net.Http;
using System.Text;

const string Base  = "https://api.skillsafe.ai/v1/app-api";
const string Token = "YOUR_TOKEN"; // from /tokens.html

var http = new HttpClient();
http.DefaultRequestHeaders.Add("Authorization", $"Bearer {Token}");

var res = await http.SendAsync(new HttpRequestMessage(new HttpMethod("GET"), Base + "/me")
{
    Content = null
});
Console.WriteLine(await res.Content.ReadAsStringAsync());

3. Price the run before making it

POST /estimate costs nothing, creates no job, and returns the worst-case cost. Compare hold_credits against the balance from step 2 before you submit: a 402 after the fact is avoidable. hold_credits is a reservation priced at the full output cap - the actual charge is usually far lower.

It also echoes model, model_alias and markup_bps, which is the authoritative check that a run is bound to the model you think it is. Estimate each lane separately: their prompts and caps differ, so their holds do.

curl -sS -X POST "https://api.skillsafe.ai/v1/app-api/estimate" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}'

import json, urllib.request

TOKEN = "YOUR_TOKEN"   # from /tokens.html
BASE  = "https://api.skillsafe.ai/v1/app-api"

def call(method, path, payload=None, headers=None):
    data = json.dumps(payload).encode() if payload is not None else None
    req = urllib.request.Request(BASE + path, data=data, method=method)
    req.add_header("Authorization", "Bearer " + TOKEN)
    req.add_header("Content-Type", "application/json")
    req.add_header("Accept", "application/json")
    # A plain urllib request with no User-Agent is refused with 403.
    req.add_header("User-Agent", "wait-desk-client/1.0")
    for k, v in (headers or {}).items():
        req.add_header(k, v)
    with urllib.request.urlopen(req) as r:
        return json.loads(r.read())

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
out = call("POST", "/estimate", payload)
print(out["data"]["hold_credits"], out["data"]["model"])

const TOKEN = "YOUR_TOKEN";   // from /tokens.html
const BASE  = "https://api.skillsafe.ai/v1/app-api";

async function call(method, path, payload) {
  const res = await fetch(BASE + path, {
    method,
    headers: {
      "Authorization": `Bearer ${TOKEN}`,
      "Content-Type": "application/json"
    },
    body: payload === undefined ? undefined : JSON.stringify(payload)
  });
  const json = await res.json();
  if (!res.ok || !json.ok) throw new Error(json.error?.message || res.statusText);
  return json.data;
}

const payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
};
const data = await call("POST", "/estimate", payload);
console.log(data.hold_credits, data.model, data.model_alias);

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

const base = "https://api.skillsafe.ai/v1/app-api"
const token = "YOUR_TOKEN" // from /tokens.html

func main() {
	payload := []byte(`{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}`)
	req, _ := http.NewRequest("POST", base+"/estimate", bytes.NewReader(payload))
	req.Header.Set("Authorization", "Bearer "+token)
	req.Header.Set("Content-Type", "application/json")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}

import java.net.URI;
import java.net.http.*;

public class Main {
    static final String BASE  = "https://api.skillsafe.ai/v1/app-api";
    static final String TOKEN = "YOUR_TOKEN"; // from /tokens.html

    public static void main(String[] args) throws Exception {
        String payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
        HttpRequest req = HttpRequest.newBuilder()
            .uri(URI.create(BASE + "/estimate"))
            .header("Authorization", "Bearer " + TOKEN)
            .header("Content-Type", "application/json")
            .method("POST", HttpRequest.BodyPublishers.ofString(payload))
            .build();
        HttpResponse<String> res = HttpClient.newHttpClient()
            .send(req, HttpResponse.BodyHandlers.ofString());
        System.out.println(res.body());
    }
}

require 'net/http'
require 'json'
require 'uri'

BASE  = "https://api.skillsafe.ai/v1/app-api"
TOKEN = "YOUR_TOKEN" # from /tokens.html

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}

uri = URI("#{BASE}/estimate")
req = Net::HTTP::Post.new(uri)
req["Authorization"] = "Bearer #{TOKEN}"
req["Content-Type"] = "application/json"
req.body = JSON.dump(payload)
res = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { |h| h.request(req) }
puts JSON.pretty_generate(JSON.parse(res.body)["data"])

<?php
$base  = "https://api.skillsafe.ai/v1/app-api";
$token = "YOUR_TOKEN"; // from /tokens.html

$payload = json_encode([
  "task" => "read",
  "sheet" => "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry" => "it is fine all week and then one deploy puts us hours behind",
  "rules" => "<the working rules for this lane, sent by the app>"
]);

$opts = ["http" => [
    "method"  => "POST",
    "header"  => "Authorization: Bearer $token\r\nContent-Type: application/json\r\n",
    "content" => $payload,
]];
$res  = file_get_contents($base . "/estimate", false, stream_context_create($opts));
$json = json_decode($res, true);
print_r($json["data"]);

using System.Net.Http;
using System.Text;

const string Base  = "https://api.skillsafe.ai/v1/app-api";
const string Token = "YOUR_TOKEN"; // from /tokens.html

var http = new HttpClient();
http.DefaultRequestHeaders.Add("Authorization", $"Bearer {Token}");

var payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
var content = new StringContent(payload, Encoding.UTF8, "application/json");
var res = await http.SendAsync(new HttpRequestMessage(new HttpMethod("POST"), Base + "/estimate")
{
    Content = content
});
Console.WriteLine(await res.Content.ReadAsStringAsync());

4. Write a package

POST /run submits the job. Always send an Idempotency-Key: a network blip that replays the same request must not bill twice. A replay with the same key returns the stored result and is not charged again; a replay with the same key but a different body is a 409.

The response carries output.output (the Markdown package), charged_credits and truncated. If truncated is true the balance sat between min_credits and hold_credits and the output was cut short - render what arrived and say so rather than presenting it as complete.

curl -sS -X POST "https://api.skillsafe.ai/v1/app-api/run" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}'

import json, urllib.request

TOKEN = "YOUR_TOKEN"   # from /tokens.html
BASE  = "https://api.skillsafe.ai/v1/app-api"

def call(method, path, payload=None, headers=None):
    data = json.dumps(payload).encode() if payload is not None else None
    req = urllib.request.Request(BASE + path, data=data, method=method)
    req.add_header("Authorization", "Bearer " + TOKEN)
    req.add_header("Content-Type", "application/json")
    req.add_header("Accept", "application/json")
    # A plain urllib request with no User-Agent is refused with 403.
    req.add_header("User-Agent", "wait-desk-client/1.0")
    for k, v in (headers or {}).items():
        req.add_header(k, v)
    with urllib.request.urlopen(req) as r:
        return json.loads(r.read())

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
out = call("POST", "/run", payload)
print(out["data"]["output"]["output"])

const TOKEN = "YOUR_TOKEN";   // from /tokens.html
const BASE  = "https://api.skillsafe.ai/v1/app-api";

async function call(method, path, payload) {
  const res = await fetch(BASE + path, {
    method,
    headers: {
      "Authorization": `Bearer ${TOKEN}`,
      "Content-Type": "application/json"
    },
    body: payload === undefined ? undefined : JSON.stringify(payload)
  });
  const json = await res.json();
  if (!res.ok || !json.ok) throw new Error(json.error?.message || res.statusText);
  return json.data;
}

const payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
};
const data = await call("POST", "/run", payload);
console.log(data.output.output);

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

const base = "https://api.skillsafe.ai/v1/app-api"
const token = "YOUR_TOKEN" // from /tokens.html

func main() {
	payload := []byte(`{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}`)
	req, _ := http.NewRequest("POST", base+"/run", bytes.NewReader(payload))
	req.Header.Set("Authorization", "Bearer "+token)
	req.Header.Set("Content-Type", "application/json")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}

import java.net.URI;
import java.net.http.*;

public class Main {
    static final String BASE  = "https://api.skillsafe.ai/v1/app-api";
    static final String TOKEN = "YOUR_TOKEN"; // from /tokens.html

    public static void main(String[] args) throws Exception {
        String payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
        HttpRequest req = HttpRequest.newBuilder()
            .uri(URI.create(BASE + "/run"))
            .header("Authorization", "Bearer " + TOKEN)
            .header("Content-Type", "application/json")
            .method("POST", HttpRequest.BodyPublishers.ofString(payload))
            .build();
        HttpResponse<String> res = HttpClient.newHttpClient()
            .send(req, HttpResponse.BodyHandlers.ofString());
        System.out.println(res.body());
    }
}

require 'net/http'
require 'json'
require 'uri'

BASE  = "https://api.skillsafe.ai/v1/app-api"
TOKEN = "YOUR_TOKEN" # from /tokens.html

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}

uri = URI("#{BASE}/run")
req = Net::HTTP::Post.new(uri)
req["Authorization"] = "Bearer #{TOKEN}"
req["Content-Type"] = "application/json"
req.body = JSON.dump(payload)
res = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { |h| h.request(req) }
puts JSON.pretty_generate(JSON.parse(res.body)["data"])

<?php
$base  = "https://api.skillsafe.ai/v1/app-api";
$token = "YOUR_TOKEN"; // from /tokens.html

$payload = json_encode([
  "task" => "read",
  "sheet" => "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry" => "it is fine all week and then one deploy puts us hours behind",
  "rules" => "<the working rules for this lane, sent by the app>"
]);

$opts = ["http" => [
    "method"  => "POST",
    "header"  => "Authorization: Bearer $token\r\nContent-Type: application/json\r\n",
    "content" => $payload,
]];
$res  = file_get_contents($base . "/run", false, stream_context_create($opts));
$json = json_decode($res, true);
print_r($json["data"]);

using System.Net.Http;
using System.Text;

const string Base  = "https://api.skillsafe.ai/v1/app-api";
const string Token = "YOUR_TOKEN"; // from /tokens.html

var http = new HttpClient();
http.DefaultRequestHeaders.Add("Authorization", $"Bearer {Token}");

var payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
var content = new StringContent(payload, Encoding.UTF8, "application/json");
var res = await http.SendAsync(new HttpRequestMessage(new HttpMethod("POST"), Base + "/run")
{
    Content = content
});
Console.WriteLine(await res.Content.ReadAsStringAsync());

5. Stream a run

POST /run-stream is the same call with a text/event-stream response. Worth knowing before you build on it: from a server or from cURL you get event: delta frames carrying the output token by token; from a browser you get event: tick heartbeats and then one event: done with the whole output. Handle both, and treat ticks as liveness rather than progress.

Frame types are job (the job id), delta ({"text": "..."}), tick ({"t": seconds}), done, and error. An idempotent replay returns plain JSON with no stream at all, so check the content type before you start reading frames.

curl -sS -N -X POST "https://api.skillsafe.ai/v1/app-api/run-stream" \
  -H "Authorization: Bearer $SKILLSAFE_TOKEN" \
  -H "Content-Type: application/json" \
  -H "Accept: text/event-stream" \
  -H "Idempotency-Key: cbd-$(date +%s)" \
  -d '{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}'

import json, urllib.request

TOKEN = "YOUR_TOKEN"
BASE  = "https://api.skillsafe.ai/v1/app-api"

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}

req = urllib.request.Request(BASE + "/run-stream", data=json.dumps(payload).encode(), method="POST")
req.add_header("Authorization", "Bearer " + TOKEN)
req.add_header("Content-Type", "application/json")
req.add_header("Accept", "text/event-stream")
req.add_header("Idempotency-Key", "cbd-demo-1")
req.add_header("User-Agent", "wait-desk-client/1.0")

event, data = "message", ""
with urllib.request.urlopen(req) as r:
    for raw in r:
        line = raw.decode().rstrip("\n")
        if line.startswith("event:"):
            event = line[6:].strip()
        elif line.startswith("data:"):
            data += line[5:].strip()
        elif line == "":
            if data:
                frame = json.loads(data)
                if event == "delta":
                    print(frame.get("text", ""), end="")
                elif event == "done":
                    print("\n--- charged:", frame.get("charged_credits"))
            event, data = "message", ""

const TOKEN = "YOUR_TOKEN";
const BASE  = "https://api.skillsafe.ai/v1/app-api";

const payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
};

const res = await fetch(BASE + "/run-stream", {
  method: "POST",
  headers: {
    "Authorization": `Bearer ${TOKEN}`,
    "Content-Type": "application/json",
    "Idempotency-Key": "cbd-demo-1"
  },
  body: JSON.stringify(payload)
});

// An idempotent replay comes back as plain JSON with no stream at all.
if (!(res.headers.get("content-type") || "").includes("text/event-stream")) {
  const json = await res.json();
  console.log(json.data.output.output);
} else {
  const reader = res.body.getReader();
  const dec = new TextDecoder();
  let buf = "";
  for (;;) {
    const { done, value } = await reader.read();
    if (done) break;
    buf += dec.decode(value, { stream: true });
    let i;
    while ((i = buf.indexOf("\n\n")) >= 0) {
      const frame = buf.slice(0, i);
      buf = buf.slice(i + 2);
      let name = "message", data = "";
      for (const line of frame.split("\n")) {
        if (line.startsWith("event:")) name = line.slice(6).trim();
        else if (line.startsWith("data:")) data += line.slice(5).trim();
      }
      if (!data) continue;
      const p = JSON.parse(data);
      if (name === "delta") process.stdout.write(p.text || "");
      if (name === "tick") console.error("still writing:", p.t + "s");
      if (name === "done") console.log("\ncharged:", p.charged_credits);
    }
  }
}

package main

import (
	"bytes"
	"fmt"
	"io"
	"net/http"
)

const base = "https://api.skillsafe.ai/v1/app-api"
const token = "YOUR_TOKEN" // from /tokens.html

func main() {
	payload := []byte(`{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}`)
	req, _ := http.NewRequest("POST", base+"/run-stream", bytes.NewReader(payload))
	req.Header.Set("Authorization", "Bearer "+token)
	req.Header.Set("Content-Type", "application/json")
	res, err := http.DefaultClient.Do(req)
	if err != nil {
		panic(err)
	}
	defer res.Body.Close()
	out, _ := io.ReadAll(res.Body)
	fmt.Println(string(out))
}

import java.net.URI;
import java.net.http.*;

public class Main {
    static final String BASE  = "https://api.skillsafe.ai/v1/app-api";
    static final String TOKEN = "YOUR_TOKEN"; // from /tokens.html

    public static void main(String[] args) throws Exception {
        String payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
        HttpRequest req = HttpRequest.newBuilder()
            .uri(URI.create(BASE + "/run-stream"))
            .header("Authorization", "Bearer " + TOKEN)
            .header("Content-Type", "application/json")
            .method("POST", HttpRequest.BodyPublishers.ofString(payload))
            .build();
        HttpResponse<String> res = HttpClient.newHttpClient()
            .send(req, HttpResponse.BodyHandlers.ofString());
        System.out.println(res.body());
    }
}

require 'net/http'
require 'json'
require 'uri'

BASE  = "https://api.skillsafe.ai/v1/app-api"
TOKEN = "YOUR_TOKEN" # from /tokens.html

payload = {
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}

uri = URI("#{BASE}/run-stream")
req = Net::HTTP::Post.new(uri)
req["Authorization"] = "Bearer #{TOKEN}"
req["Content-Type"] = "application/json"
req.body = JSON.dump(payload)
res = Net::HTTP.start(uri.hostname, uri.port, use_ssl: true) { |h| h.request(req) }
puts JSON.pretty_generate(JSON.parse(res.body)["data"])

<?php
$base  = "https://api.skillsafe.ai/v1/app-api";
$token = "YOUR_TOKEN"; // from /tokens.html

$payload = json_encode([
  "task" => "read",
  "sheet" => "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry" => "it is fine all week and then one deploy puts us hours behind",
  "rules" => "<the working rules for this lane, sent by the app>"
]);

$opts = ["http" => [
    "method"  => "POST",
    "header"  => "Authorization: Bearer $token\r\nContent-Type: application/json\r\n",
    "content" => $payload,
]];
$res  = file_get_contents($base . "/run-stream", false, stream_context_create($opts));
$json = json_decode($res, true);
print_r($json["data"]);

using System.Net.Http;
using System.Text;

const string Base  = "https://api.skillsafe.ai/v1/app-api";
const string Token = "YOUR_TOKEN"; // from /tokens.html

var http = new HttpClient();
http.DefaultRequestHeaders.Add("Authorization", $"Bearer {Token}");

var payload = """
{
  "task": "read",
  "sheet": "<TARGET, OUTAGE and a QUEUES block, one job class per line; the grammar is in /llms.txt>",
  "worry": "it is fine all week and then one deploy puts us hours behind",
  "rules": "<the working rules for this lane, sent by the app>"
}
""";
var content = new StringContent(payload, Encoding.UTF8, "application/json");
var res = await http.SendAsync(new HttpRequestMessage(new HttpMethod("POST"), Base + "/run-stream")
{
    Content = content
});
Console.WriteLine(await res.Content.ReadAsStringAsync());

6. Read the result

output.output is Markdown in the envelope this app's system prompt guarantees: every section is a level-two heading spelled exactly as listed in the lane table above, in that order; tables are GitHub pipe tables with the declared columns; prompts are in fenced blocks opened with three backticks and the word text; checklists are - [x] lines.

So parsing is a split on /^## / - but do it fence-aware, because a prompt block can legitimately contain a line starting with ##. Count the sections you got against the ones the lane declares: a short list means the run was truncated, not that the contract changed.

def sections(md):
    out, name, buf, fence = {}, None, [], False
    for line in md.split("\n"):
        if line.lstrip().startswith("```"):
            fence = not fence
        if not fence and line.startswith("## "):
            if name:
                out[name] = "\n".join(buf).strip()
            name, buf = line[3:].strip(), []
            continue
        if name:
            buf.append(line)
    if name:
        out[name] = "\n".join(buf).strip()
    return out

The artifact most callers want is the fenced text block inside ## The Sheet or ## Corrected Sheet - that is a complete sheet in the grammar above, so it can be fed straight back into another lane with nothing carried alongside it. Every other section is prose and tables meant to be read.

Rate limits and good manners

/estimate and /me are free. Call them as much as you like, within reason.
A 429 means back off with a delay, not retry immediately.
Send an Idempotency-Key on every /run. Derive it from a hash of the body plus an attempt counter, so a retry of the same request reuses the key and a deliberate re-run gets a new one.
The engine in the web app is client-side only and has no endpoint. What it computes is published in full in llms.txt, and it rests on four standard results. Erlang C gives the probability an arriving job waits at all, computed through the Erlang B RECURRENCE (B(n) = aB(n−1) / (n + aB(n−1))) rather than from the factorial sum, because the factorial form overflows at a few hundred servers and the recurrence is stable at any count; the mean wait is then C × S ÷ (c − a), which at one worker reduces to ρ/(1−ρ) × S exactly. Little's Law gives the depth as λ × Wq. Kingman's approximation scales the wait by (Ca² + Cs²)/2, which is 1 for the exponential case. And the drain is a backlog of λT clearing at capacity − λ, which simplifies to ρ/(1−ρ) × T - the same coefficient as the wait, which is why there is no separate fix for it. Every one of those is checked against a discrete-event SIMULATION rather than against itself, which is where a simulation belongs. So you can compute every figure this app produces in your own pipeline without it. It has not seen your queue, your workers or your dashboard: no claim about whether the workers really pull from one queue, whether a failed job is re-enqueued at the front or the back, or what your autoscaler does. It models ONE FIFO queue with no priorities, no fairness, no deadlines, no abandonment and no feedback from the wait to the arrival rate - and that last one is the case that turns a slow queue into an outage. Every class with its utilisation and the arithmetic that produced it, the wait and everything that follows from it, and the drain beside them are all sent with each run as prescan, and the system prompt requires answering them.